Last updated: June 2025
Due to the nature of used heavy equipment and parts, all sales are generally considered final. We encourage buyers to ask questions, request additional photos, and confirm fitment before purchasing. We describe items to the best of our ability and disclose known issues clearly.
If an item arrives in materially different condition from how it was described in the listing — not accounting for normal wear and age — please contact us within 48 hours of delivery. We take misrepresentation seriously and will work with you to resolve the issue.
It is the buyer's responsibility to confirm that any part, bucket, attachment, or implement fits their specific machine before purchasing. We provide all available specification information in our listings. We are happy to answer compatibility questions before you buy — please ask via WhatsApp or the contact form.
To initiate a return enquiry, contact us via WhatsApp or the contact form within 48 hours of receiving the item. Include your order details, photos of the item received, and a description of the issue. We will review the case and respond within 2 business days.
If a return is approved, return freight costs and arrangements are to be negotiated case-by-case. For items that arrive damaged in transit, refer to our Shipping Policy for the correct procedure.
Approved refunds are issued via the original payment method within 5–10 business days of us receiving and inspecting the returned item.
For any returns or after-sales queries, use the contact form or reach out directly via WhatsApp.